TrackER gives you real-time visibility into patient flow, staff safety, and family communication—so your team can focus on what matters: patient care.
EMRs are great at billing and documentation. But they can’t tell you if your nurse is safe, your patient is about to walk out, or a family member is about to lose their composure.
ED nurses are 5× more likely to be assaulted than any other profession. 67% report being physically attacked at work. Many leave the profession entirely—not because of the medicine, but because they don’t feel safe.
Patients don’t leave because the wait is long—they leave because nobody tells them what’s happening. Each walkout costs $1,200+ in lost revenue and represents a person who needed care and didn’t get it.
Replacing a single nurse costs up to $64,000. The mental load of juggling operational tasks, family interruptions, and clinical work burns out your best people. ED nurses have 52% higher burnout than other specialties.
TrackER addresses the three root causes of ED dysfunction—staff safety, patient communication, and operational overload.
Clinically validated STAMP protocol identifies potentially violent patients before escalation. Five observable indicators, scored objectively.
High-risk assessments trigger immediate SMS and voice call alerts to security with the patient’s exact location. 47-second average response time.
Medium-risk patients automatically trigger buddy system warnings. No staff member enters a flagged room alone.
Touch-screen kiosk captures demographics and generates a QR code. Patients scan it and track their status on their own phone—no app download.
Patients and families see live status updates on their phone: arrival, rooming, provider visit, testing, discharge. No more “how much longer?”
Patients share a tracking link with family members. Loved ones follow along from home without calling the front desk.
Patient status changes automatically assign tasks to transport, cleaning, lab, pharmacy, and security—no manual coordination needed.
When transport taps “Job Complete” on their phone, the patient’s status automatically updates on the Nurse Board. Zero clicks required from clinical staff.
Stop paging transporters. Nurses and support staff chat directly inside a transport ticket with read receipts and urgent flags. Job completes, chat archives. It’s Uber for your ER logistics.
Nurses and staff receive instant job notifications on their phones. Accept, start, and complete tasks from anywhere in the department.
No hardware installation. No lengthy IT projects. TrackER runs in the cloud and works on the devices you already have.
We set up your hospital’s branding, roles, auto-dispatch rules, and safety thresholds.
TrackER integrates with Epic, Cerner, Meditech, and AllScripts via HL7 and FHIR standards.
Role-specific interfaces mean minimal training. Most staff are productive within one shift.
Real-time visibility from day one. Our team monitors alongside yours during the first week.
TrackER doesn’t just manage your lobby. It maps your physical footprint, automates your logistics, and gives every department its own command center.
Don’t just manage the lobby—manage the facility. TrackER maps your physical footprint to show exactly which beds are open, which are being cleaned, and where your bottlenecks are hiding. Assign patients to specific rooms and beds with a single tap.
Isolate the chaos. Put a dedicated tracking board in the Pediatric ER that only shows pediatric patients. Mount a screen outside Trauma Bay 1 that only tracks that specific room. Every department gets its own view.
Nurses shouldn’t be data-entry clerks. When your transport crew taps “Job Complete” on their phone, the patient’s status automatically updates on the Nurse Board. Configure rules per role—zero clicks required from your clinical staff.
Built for the point of care. Instantly pull up patient records and history by scanning standard hospital wristbands directly from your clinical tablets. No typing, no searching—scan and go.
Stop paging transporters. Support staff and nurses chat directly inside a transport ticket with read receipts, urgent flags, and admin broadcasting. When the patient is moved, the job completes and the chat archives.
Airport-style patient boards with configurable call alerts, multiple display modes, and custom audio tones. Call a patient to their room with a full-screen overlay and sound—visible from across the waiting area.
Everything your IT team, compliance officers, and clinical leaders need to say yes.
Full NIST Cybersecurity Framework 2.0 compliance. Automatic account lockout, encrypted data, complete audit trail.
HL7 v2 and FHIR R4. Works with Epic, Cerner, Meditech, AllScripts.
Microsoft Entra ID integration. Staff use existing credentials.
FIDO2 passwordless auth. Fingerprint and face recognition.
Room and bed tracking with occupancy, status, and department mapping across your facility.
Department-filtered displays. Room-linked TVs. Each unit gets its own command center.
Configurable rules auto-update patient status when staff complete tasks. No nurse data entry.
Scan standard hospital wristbands at the bedside. Instant patient lookup—no typing required.
Responsive web portals plus native mobile app for iOS and Android.
Centralized management across multiple sites with per-hospital configuration.
Sub-second updates across all devices. No refresh buttons. No polling delays.
Ticket-based chat on every job with read receipts, urgent flags, and admin broadcasts.
“Our LWBS rate dropped from 9% to under 4% in the first quarter. The families stopped interrupting nurses because they could see the updates on their phones.”— ED Nurse Manager
“STAMP gave our team a common language for something they’d always relied on gut feeling for. Security response went from minutes to under a minute.”— Director of Emergency Services
“Auto-dispatch alone saved us from hiring two additional full-time coordinators. The system routes tasks to the right person instantly.”— VP of Operations
Schedule a 30-minute demo customized for your department. We’ll show you exactly how TrackER addresses your specific challenges.
Schedule Your Demo“Welcome the Patient. Protect the Nurse. Inform the Family.”
CCB Tech was founded by a team with over 40 years of combined IT experience inside hospitals and emergency departments. We’ve deployed EMR systems, managed ED operations, and seen firsthand what happens when nurses don’t feel safe and patients feel forgotten.
TrackER isn’t theoretical software. It’s practical intelligence built by people who understand that behind every metric is a human being—a nurse who wants to come home safe, a patient who wants to feel valued, and a family that just wants to know their loved one is okay.
See how TrackER fits your department in a 30-minute personalized walkthrough.