TrackER is the hospital operations platform built for CEOs, CNOs, and ED Directors who need real-time answers: patient flow across every department, clinically validated staff safety scoring, bidirectional EHR write-back, and automated dispatch across all 12 support roles—from Transport and EVS to Security and Pharmacy. Your EMR tracks what happened. TrackER runs what’s happening right now.
Built for health system leaders who need more than a patient tracker—a real-time operations layer that works across every department, every role, and every workflow.
TrackER runs across every department—not just the ED. Seven specialized portal views give each unit its own command center: Emergency, Radiology, Cardiology, Surgery, Inpatient, and more.
A clinically validated 5-indicator pre-aggression assessment that gives your staff an objective, documentable safety score for every patient—before an incident occurs.
TrackER connects to 8 named EHR vendors via FHIR R4 and HL7 v2 MLLP. Unlike tools that only read from the EHR, TrackER writes back—eliminating duplicate entry entirely.
From first appointment request through post-discharge follow-up, TrackER automates the operational steps your EHR ignores. No more phone tag, no-shows, or missed follow-ups handled by hand.
TrackER coordinates all 12 hospital support roles on one platform. Patient status changes trigger jobs automatically. When a task closes, downstream patient status updates without anyone touching a keyboard.
From appointment booking to post-discharge follow-up, TrackER automates every operational step your EMR ignores. No more phone tag. No more no-shows. No more missed follow-ups.
Patients book their own appointments from their phone—no call center, no hold music. Service catalogs, provider availability, and department-specific time slots are all managed by your admin team.
When a patient cancels, TrackER automatically texts the next person on the waitlist with an offer to take the slot. They confirm with a single tap. No staff intervention required. No empty chairs.
Configurable prep instructions sent via SMS at the intervals you choose—48 hours, 24 hours, 2 hours before. Include fasting rules, arrival instructions, and required documents automatically.
Prevent patients from booking appointments without required labs, imaging, or prior visits. Configurable rules per service type ensure clinical readiness before every scheduled visit.
Automated post-discharge SMS reaches patients within your configurable care window. Check on recovery, prompt follow-up scheduling, and capture compliance data—without manual outreach.
Track no-show rates by service type, provider, and time slot. Identify patterns, manage repeat offenders, and adjust scheduling templates based on real utilization data.
FHIR R4
FHIR R4
FHIR R4
FHIR R4
FHIR R4
FHIR R4
FHIR R4
FHIR R4
Also supports any EMR with HL7 v2 over MLLP — no FHIR required.
Your EMR is a clinical database built for billing and doctor’s notes. TrackER is a high-speed logistics engine built to move bodies, clean beds, and dispatch security. They solve completely different problems.
ED nurses are 5× more likely to be assaulted than any other profession. 67% report being physically attacked at work. Many leave the profession entirely—not because of the medicine, but because they don’t feel safe.
Patients don’t leave because the wait is long—they leave because nobody tells them what’s happening. Each walkout costs $1,200+ in lost revenue and represents a person who needed care and didn’t get it.
Replacing a single nurse costs up to $64,000. The mental load of juggling operational tasks, family interruptions, and clinical work burns out your best people. ED nurses have 52% higher burnout than other specialties.
Three operational pillars that address the root causes of ED dysfunction and hospital-wide inefficiency—with specifics your IT team can evaluate and your clinical leadership can trust.
Five clinically validated indicators—Staring, Tone, Anxiety, Mumbling, Pacing—scored objectively to assign Green, Yellow, or Red zone status before an incident escalates.
A Red Zone score (3+) simultaneously sends an SMS and initiates a voice call to the security desk with the patient’s exact room. No radio call. No delay. No ambiguity about location.
Yellow Zone patients trigger a system-level warning before any status interaction. TrackER ensures no staff member enters a flagged room alone—enforced automatically, not by policy reminder.
Every STAMP assessment is date-stamped and staff-attributed in a tamper-proof log. Provides defensible documentation for risk management, workers’ comp claims, and Joint Commission audits without additional data entry.
Patient status changes automatically trigger jobs to Transport, EVS, Lab, Pharmacy, Dietary, Social Work, Respiratory Therapy, Chaplain, Interpreter, Equipment Tech, Security, or Room Searcher—no charge nurse coordination required.
When an EVS tech marks “Room Clean,” TrackER instantly updates the Nurse Board to “Room Ready” and advances the next patient on the lobby display. Zero clicks from nursing staff—the room-turnover loop closes itself.
Nurses and support staff communicate inside each dispatch job with read receipts and urgent flags. No overhead pages, no phone tag. When the job closes, the chat archives automatically.
TrackER posts check-ins, status changes, appointment confirmations, and new patient records back to your EHR via FHIR R4 or HL7 v2 MLLP. Staff interact with one system; both stay in sync automatically.
Patients book from their phone against real provider availability. Clinical prerequisite rules block scheduling without required labs or imaging—reducing day-of cancellations caused by clinically unready patients.
When a cancellation occurs, the next person on the waitlist receives an SMS offer with a single-tap confirmation. Slots are filled before the schedule shows a gap—without a coordinator making calls.
Post-discharge SMS reaches patients within your configurable care window. Patients reply directly; messages route to the care team dashboard. Transitional Care Management compliance is documented without manual outreach.
Kiosk check-ins capture demographics, generate a QR code for real-time visit tracking, and post the encounter back to your EHR automatically—no front-desk data entry, no duplicate registration.
Explore smart scheduling, automated waitlists, bed management, zero-click automation, department zoning, logistics chat, and our enterprise-grade infrastructure.
Explore Product DetailsTrackER is designed to drive measurable improvements across your facility. We focus on reducing walkouts, protecting staff, and eliminating manual coordination.
When patients can track their own status in real time, lobby anxiety drops. Transparency replaces uncertainty, significantly reducing the number of patients who leave before receiving care.
STAMP replaces gut-feel escalation with an auditable protocol. High-risk behavior automatically dispatches security directly to the room, bypassing manual phone calls and critical delays.
Auto-dispatch routes tasks to the right person the moment they arise. When EVS marks a room clean, the nurse board updates automatically. Your charge nurses stop playing traffic cop.
Self-scheduling and automated waitlists handle the busywork. Cancelled slots are offered and filled via SMS without a coordinator ever picking up the phone.
We keep our interface off the public web. In a 30-minute demo tailored to your facility type, we’ll walk through real-time department flow, STAMP safety scoring, bidirectional EHR write-back to your specific EMR, and automated dispatch across all 12 support roles—live, with your team’s workflow questions answered.
Schedule Your Demo“Welcome the Patient. Protect the Nurse. Inform the Family.”
CCB Tech was founded by a team with over 40 years of combined IT experience inside hospitals and emergency departments. TrackER is 100% designed, built, and supported in the United States.
Learn Our StorySee the zero-click logistics platform that hospitals are deploying in weeks, not months. 30 minutes, customized for your facility.